Privacy Policy

Welcome to Rightspace (“we,” “us,” “our”). We operate rightspace.lk, a property listing platform that allows users to browse, advertise, buy, sell, rent, or otherwise inquire about properties in Sri Lanka.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, services, and related features.

By accessing or using Rightspace, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you use our website.

1.1 Information You Provide to Us

When you create an account, submit a property listing, contact a property advertiser, or use certain services, we may collect information such as:

• Full name
• Email address
• Telephone/mobile number
• Password and account credentials
• Residential or business address
• Property ownership or listing information
• Property location and address
• Property photographs, videos, and other uploaded media
• Property descriptions, pricing, and related information
• Messages or inquiries submitted through the website
• Information provided when contacting our support team
• Any other information you voluntarily provide

We recommend that you do not include unnecessary sensitive personal information in property descriptions, photographs, messages, or other publicly accessible content.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Approximate geographic location
• Website interactions and usage patterns
• Cookies and similar technologies

This information may be used to improve website functionality, security, performance, and user experience.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Creating and managing user accounts
• Publishing and managing property listings
• Connecting property seekers with property owners, agents, or advertisers
• Responding to inquiries and support requests
• Processing service requests or payments, where applicable
• Verifying accounts or listings where necessary
• Improving our website, services, and features
• Personalising your experience
• Sending service-related notifications
• Sending marketing communications where permitted
• Preventing fraud, abuse, spam, and other misuse
• Maintaining website and information security
• Monitoring and analysing website usage
• Complying with applicable laws and legal obligations
• Protecting our rights, users, and business

3. Property Listings and Public Information

Information that you voluntarily publish as part of a property listing may be publicly visible to other website visitors.

This may include:

• Property photographs
• Property location
• Property description
• Property type
• Asking price or rental price
• Property features
• Advertiser name or business name
• Contact information, where you choose to display it

You should carefully consider what information you publish in a listing.

Rightspace is not responsible for personal information that you voluntarily make publicly available through a property listing.

4. Communications Between Users

If our platform provides contact forms, inquiry systems, messaging features, telephone links, WhatsApp links, or similar communication tools, information submitted through these features may be shared with the relevant property owner, agent, advertiser, or service provider so that they can respond to your inquiry.

We may also retain records of communications submitted through our platform for customer service, security, fraud prevention, and dispute-resolution purposes.

We are not responsible for how another user handles information you provide to them outside our platform.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep you signed in
• Remember your preferences
• Understand website traffic and usage
• Improve website performance
• Provide relevant content
• Measure advertising and marketing performance
• Detect suspicious or fraudulent activity

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Sharing of Information

We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

Property Owners, Agents, and Advertisers

When you submit an inquiry about a property, relevant information may be provided to the person or organization responsible for that property listing.

Service Providers

We may use third-party companies to help us operate our website and services, including providers of:

• Website hosting
• Cloud storage
• Analytics
• Email services
• SMS or communication services
• Payment processing
• Security and fraud prevention
• Customer support
• Advertising and marketing services

These providers may process information on our behalf and are expected to handle it in accordance with applicable requirements.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or governmental request.

Business Transfers

If Rightspace or substantially all of its assets are involved in a merger, acquisition, restructuring, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information as a standalone commercial product unless clearly stated otherwise and permitted by applicable law.

7. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, social media platforms, maps, or other services.

These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review their respective privacy policies before providing personal information.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services
• Maintain user accounts and listings
• Fulfil legitimate business requirements
• Resolve disputes
• Prevent fraud or abuse
• Comply with legal, regulatory, tax, or accounting obligations
• Enforce our agreements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Request restriction of certain processing activities
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Raise a complaint regarding our handling of personal information

To exercise an applicable right, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

Where permitted by applicable law, we may send you promotional emails, messages, or other communications about our services, property-related services, offers, or updates.

You may opt out of marketing communications by:

• Using the unsubscribe option included in marketing emails; or
• Contacting us using the details provided below.

You may continue to receive essential service-related communications even after opting out of promotional communications.

12. Children’s Privacy

Our services are not intended for children who are not legally permitted to use such services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. International Data Transfers

Some of our service providers may process or store information outside Sri Lanka.

Where personal information is transferred outside Sri Lanka, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we may update the “Last Updated” date at the top of this page.

Where appropriate, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us:

16. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of Sri Lanka, subject to any mandatory rights or protections that may apply to you.

By using Rightspace, you acknowledge that you have read and understood this Privacy Policy.